Question 1

How can I get a quote?

Accepted Answer

To get a quote, simply add items to your cart and go to the checkout. The system will automatically calculate discounts and shipping if selected. No need to wait — this is the fastest way to get a complete quote. However if you require a formal quote you can make a request by emailing us at enquiry@thesoftwiringshop.com.au.

Question 2

Can I get a tracking number for my delivery?

Accepted Answer

Our standard procedure is to notify you via email. If our email cannot be found, you can make a request by emailing us at enquiry@thesoftwiringshop.com.au.

Question 3

Can I pay by EFT (Electronic Funds Transfer)?

Accepted Answer

Yes. Just choose the Bank Deposit option during checkout. Follow the instructions on the confirmation page or email to complete the EFT.

Question 4

How do I get my Tax Invoice?

Accepted Answer

You’ll receive a PDF copy of your Tax Invoice in your confirmation email. Look for the 'Click here to download PDF Tax Invoice for this order' link above 'View Your Order'. However if our email cannot be found you can make a request by emailing us at enquiry@thesoftwiringshop.com.au.

Question 5

Are prices inclusive of GST?

Accepted Answer

Yes, ALL prices shown on our website are inclusive of GST and are also in Australian dollars (AUD).

Question 6

How do I contact you if my question isn’t listed?

Accepted Answer

Please email us at enquiry@thesoftwiringshop.com.au, use the contact form on our Contact Page or use the Chat option in the bottom left of the screen.

Question 7

Is softwiring safe and compliant with regulations?

Accepted Answer

Yes. All softwiring components sold on our site are compliant with Australian Standards for both commercial and domestic installations. Each product page contains safety and compliance information where applicable.

Question 8

Which brand of electrical products do you sell?

Accepted Answer

We exclusively stock CMS Electracom softwiring components — a market leader known for high-quality, compliant electrical solutions trusted by commercial fit-out professionals.

Question 9

What is softwiring?

Accepted Answer

Softwiring, also known as modular or “plug-and-play” wiring, is a pre-wired connector system using male and female connections. It enables fast and flexible power distribution for desks, workstations, and tables, without permanent hardwiring.

Question 10

What are the main benefits of softwiring?

Accepted Answer

Softwiring offers the benefits of: Faster installation – No tools required; reduces labour time onsite. Reusable and reconfigurable – Ideal for changing office layouts. Environmentally friendly – Reduces waste for better lifecycle outcomes. Cost savings – Lower installation and long-term maintenance costs.

Question 11

How does softwiring differ from hardwiring?

Accepted Answer

Hardwiring utilises rigid permanent wiring installation rather than the plug and play softwiring system that uses snap‑in modules via male and female connections. This modularity allows for future changes without expensive timely building rewiring.

Question 12

Is softwiring suitable for office fit-outs?

Accepted Answer

Softwiring is specifically designed for commercial office fit-outs, making it the perfect product to power workstations and tables.

Question 13

Can softwiring be used in data centers or healthcare settings?

Accepted Answer

Yes, its modularity makes it ideal for environments that require frequent reconfiguration, like labs and hospitals.

Question 14

What components make up a softwiring system?

Accepted Answer

Typical components include: Starter Sockets (wall or ceiling mounted), Interconnecting Leads and Starter Leads, GPO Modules (Power, USB-A, USB-C), Power Rails and In-Desk Boxes, Data Plates, Boxes, and Connectors, Cable Management: Snakes, Socks, Umbilicals, Junction Boxes and Splitters.

Question 15

What is a starter socket?

Accepted Answer

A starter socket is a fixed wall or ceiling unit with a female CMS connector. It must be installed by a licensed electrician and acts as the origin point for modular softwiring connections.

Question 16

How many workstations can one softwiring chain support?

Accepted Answer

This depends on the electrical load and building wiring. Most systems support 24–32 GPO points per circuit. Always consult with a licensed electrician for circuit-specific advice.

Question 17

What types of power outlets are available?

Accepted Answer

In our shop you can find GPO Power modules, USB Modules for type A and C and also Portable Power modules.

Question 18

How much does softwiring cost?

Accepted Answer

Costs vary depending on the components required to meet your requirements, however it's more than likely that the initial material investment is offset by labour savings and reduced reconfiguration costs.

Question 19

Can I integrate wireless chargers into the system?

Accepted Answer

Yes. Several of our products, like the Athena Power Rail, include built-in wireless chargers. You can also add modular wireless charging pads from the Echo range.

Question 20

Are there limitations of softwiring?

Accepted Answer

When used with proper cable management (e.g., baskets, umbilicals), softwiring is highly adaptable. The only real limitations arise if cable routing infrastructure is missing or insufficient.

What if I need power both under the desk and above the desk?

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